Job Title – Publisher Technical Account Manager

Location - London

Company

My client is a digital marketing platform for the visual web. With technology that unlocks the value of connected images, and delivers highly visible campaigns and rich insights to marketers. Reaching over 400 million visitors as they view images and content across more than 2,000 premium publishers, consistently achieve an 81% viewability rate and deliver 10 times better engagement than traditional display options, resulting in superior brand lift for marketers and increased revenue for publishers.

Role

My client is seeking a Publisher Technical Solutions Manager to join the Publisher Development Team. The Publisher Development team is focused on growing the advertising platform by building relationships with digital publishers and expanding into new content categories.

As a Technical Solutions Manager you will be the primary technical resource for the Publisher Development team. You will work hand-in-hand with Pub Sales and Account Managers to ensure a smooth and efficient technical onboarding.

Responsibilities

• Direct the technical onboarding of new publisher partners to the platform alongside the Account Manager.
• Liaise directly with Product and Engineering team around product feedback and new requirements.
• Serve as client-facing focal point for technical questions in both pre- and post-sales scenarios.
• Develop a deep understanding for the business, value proposition, and technologies.
• Troubleshoot technical issues and escalate to engineering when needed. Assist in identifying FAQ.
• Represent the technical or engineering requirements to clients. Work on beta tests, communicate issues, etc.
• Develop and improve technical fulfilment processes including project documents and QA.
• Manage and implement new publisher products as they debut. 

Requirements

• BA or BSc (or equivalent)
• 1+ years of experience in sales engineering, ad operations, tech support, solutions engineering or similar role.
• Strong understanding of the publisher and ad tech ecosystem and value chain.
• Excellent communication skills; ability to confidently explain technical concepts to lay persons.
• Experience with HTML, CSS, JavaScript, MySQL, and Ad Servers a must.
• Ability to manage client expectations along with the ability to juggle multiple tasks and priorities.
• Self-starter, with the ability to thrive in fast-paced startup environment.
• Experience at a publisher or ad tech provider working in technical ad ops preferred.